To Improve Your Company’s Performance,
Improve Your Managers’
Face2Face Communication Skills

 

 

The research is conclusive. Employees want their business information from their leaders.

But how effective are your managers at effectively communicating your business strategy in terms their teams can understand?  Do your managers know how to communicate changing business issues with employees? Are they able to deal with resistances? Are they able to truly listen, in a way that draws out ideas and builds recognition and trust?

 

We have developed the first learning program that provides frontline supervisors, managers and senior leaders with essential tools that build effective Face2Face communication with others at all levels -- employees, peers, and senior management. Our program took more than a year to develop and was piloted in several companies. It is being used today in many leading firms and is a proven, highly-rated, successful learning experience that goes beyond typical “training sessions.”

 

You can go to other organizations for training in time management, meeting skills, general management and presentation skills. But no other firm we know of offers learning opportunities that give managers actual TOOLS to improve their ability to communicate business issues, Face2Face, with employees.

 

Our Program Goes Beyond Mere “Training.”
Here’s What Makes It Different—And Effective.

  • It is research-based. The content comes directly from our database representing some 500,000 employees in companies across the United States and Canada.
  • Managers leave with usable tools—not theory. Tools that are solid, easy to remember and make sense. Tools that give them the confidence to communicate, to address the hard, difficult issues of change.
  • Our tools give managers the assurance and the power to enter into any situation—planned or spontaneous—knowing that they can communicate, listen and draw out concerns in a healthy and effective manner.
  • Our program is hands-on. The exercises are tailored to your company’s specific and real business issues—your participants work on your organization’s actual business issues, not hypothetical ones!
  • We can quantitatively evaluate the Face2Face communication of participants through ComDEX, our exclusive survey instrument. We provide each manager with an individual report and a communication index score, as well as normative data for all managers in the company. If desired, ComDEX can even be used to measure the core competency of your managers and as part of their performance review process. ComDEX takes communication out of the “soft” realm and makes it tangible.

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    Leading companies like Prudential, Merck Pharmaceuticals, John Deere, American Express Canada, GreenPoint Financial, TELUS (Canada), Midwest Express Airlines, Halliburton, Workers Compensation Board of Alberta, Goodyear, Nationwide Insurance, and MDU Resources are benefiting from our program. You can put it to work in your firm, too!

     

     

    By Improving Their Face2Face Communication, Your Managers Will Be Able To:
    1. Communicate business changes that take place—or that need to take place!
    2. Know what to communicate and how to communicate.
    2. Build trust and understanding.
    3. Communicate negative information.
    4. Listen, question and draw out resistances effectively.
    5. Create an open, two-way communication environment.

     

    Research Shows That Employees Want Their Business Information Face2Face!
    The research is clear: employees want their business information Face2Face from their managers and senior leaders. The intranet and e-mail are fine for disseminating news quickly—but employees today also need meaning and clarity, context and recognition. They want to be actively involved in the business. They want to hear about the business issues and changes from their management. Without such information they can not be positive contributors.

     

     

    Key Components Of Our Face2Face Communication Program:
    1. We currently offer our program two ways: we can train your managers/leaders ourselves—or we can train your trainers. Or, we can use a combination of these two approaches.

     

    2. The tools are easy to use and understand. They make sense to managers and leaders alike because they make their jobs easier.

     

    3. The program is designed to be taught in four hours—we can do two sessions per day, maximizing the number of participants. The learning is high-impact and it doesn’t waste the valuable time of your participants!

     

    4. We tailor the practice sessions to reflect your company’s specific business issues.

     

    5. The training is hands-on and interactive. While we deal with serious issues, participants enjoy it because they have fun while they learn!

     

    6. We can provide you with ComDEX, which is used as a measurement instrument. Employees use our exclusive questionnaire to evaluate the quality of their managers’ pre- and post-training communication. Managers also do a self-evaluation. ComDEX gives each participant an individual communication index score, as well as a mean score for the entire company. You could even include this as part of your performance review process. By using our universally accepted communication tools, you can significantly improve your company’s communication.

     

    We would be glad to talk with you in more detail about our program and how it can meet your needs. For 23 years we have helped companies improve their internal communication. We can help you improve the Face2Face communication in your company—and by doing so, improve your business performance. Begin the dialogue—why not call or e-mail today!